SHIPPING

We endeavor to process and ship all orders received before noon within 24 hours. Orders received on Friday, or the day before a Holiday, are invoiced and shipped the next business day. Orders are shipped to the address on file by UPS. Cut-off for UPS daily pickups is usually 3PM. Please keep your address current. Average delivery time after UPS pickup, is 2-4 business days. With some remote delivery points, UPS may schedule delivery only once or twice a week. Please order in advance of need and allow time for delivery. If not at home, UPS will try several times to make delivery, in some cases, depending on area, they will leave package at your door, otherwise they will leave a note or mail you a notice of attempted delivery. With no response in 5 days, they will return the package to our warehouse.

We pay for your Shipping per UPS Ground. If you need an expedited delivery, you may choose, next day - must be arranged by 11AM California time, or second day, at your cost. If you receive a box that is visible damaged don't open it, refuse the shipment and have it returned to us for replacement, by calling UPS 1-800-742-5877. Once you have opened the box you will be responsible for the costs of shipping back.

We ship via UPS for delivery right to your door.  Shipping is free on all orders.* Please Read Our Disclaimer
If you have any questions regarding your product or shipment, please contact us.

*Sorry, we currently do not ship outside the continental U.S. Free shipping with a $8.50 minimum order. Orders less than $8.50 will be charged a $4.00 shipping fee.

Return Policy Returns should be addressed to:  Flint River Ranch 1243 Columbia Ave., B-7 Riverside, CA 92507-2123   Write your customer FRR# on the bag so that you will receive a prompt and full refund.  You can also make an exchange or apply your credit towards another item.   UPS CALL TAGS: There is a $5.00 charge to your account for issuing a UPS Return Call Tag request and it will be deducted from any refund or credit.

Fish and Chips (Trout and Potato) is shipped in 10 Lb bags. The largest bag of any dog food is 20Lbs *NOTE: Products returned, (shipping prepaid), within 30 days of purchase, will receive a refund of 100% of purchase price.** NOTE: Shipping charges of $4.00 will apply to all orders less than $8.50. Please Read Our Disclaimer